Exchange and Return Policy

Bossaconcept.com offers complimentary returns on all U.S. orders. Eligible items may be returned for a full refund to the original form of payment if returned within 30 days of receipt by mail or in Bossa Concept store.

Request the return label via email hello@bossaconcept.com with your order# and the items you would like to return or exchange.

All items marked FINAL SALE are not eligible for exchanges, returns or price adjustments.

Reserve your exchange item online via email hello@bossaconcept.com

Return approval is at the discretion of our operations team and Bossa Concept reserves the right to deny any return that does not comply with our policy. Bossa Concept is not responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials. Denied returns will be shipped back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at Bossa Concept store or bossaconcept.com.  

 

CONDITIONS

 

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR

Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.

Bossa Concept does not accept a return on merchandise that has been washed, worn, or damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.

 

HOW TO SEND IN YOUR RETURN/EXCHANGE

 

INTERNATIONAL

Customers outside of the US are responsible for shipment costs for returns and exchanges. To ship an item back to BOSSA CONCEPT please:
  1. Indicate on your invoice whether you are exchanging or returning the item(s)
  2. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
  3. Pack your item(s) and invoice into a bag or box.
  4. On the airway bill please include your invoice number and note "Return shipment to US". Mail your return or exchange using your carrier of choice to:
    BOSSA CONCEPT
    140 NE 39th Street - Suite #108
    Miami, FL 33137
    US